Important information

  • Check-in time – 14: 00  o`clock.
  • Check-out time- 12:00 o`clock (noon).
  • In case of arrivals from 06 a.m. to 02:00 p.m. and rooms availability a discount of fifty percent (50%) will be applied to the full room rate.  
  • Late check-out after 02:00 p.m. until 6:00 p.m. can be provided in case of rooms availability and discount of 50% will be applied to the full room rate.
  • Late check-out after 6:00 p.m. can be provided in case of rooms availability and full room rate will be applied.
  • All non-guaranteed reservations will be held until 6:00 p.m. of the arrival day. After 6:00 p.m. non-guaranteed reservation will be cancelled by the Hotel without notice.
  • All guaranteed room reservations can be cancelled without charge up to 24 hours prior guest arrival.
  • Terms, rates and cancellation policy for groups can be discussed individually.


HOTEL PENALTIES:

  • Late cancellation
  • No-show
     

ADDITIONAL CHARGES:

  • Accommodation of children from 5 years and up
  • Transfer service (airport-hotel-airport):
        - 4500 tenge per person one way;
        - 5000 tenge/car (up to 2 pax) one way;
        - 8000 tenge/car (up to 4 pax) one way;
        - 12000 tenge/bus (up to 10 pax) one way.

 

PAY METHODS:

  • Bank transfer
  • Credit cards: American Express, Visa, Master Card, Dinners Club.
  • Cash only in local currency – Kazakh tenge
     

Other:

  • Pets are not allowed.


Smoking:

  • Smoking rooms - 1st floor
  • Non-smoking rooms - 2nd & 3rd floors


Please take a note that all terms and conditions stated above are changeable at hotel option.