Important information
- Check-in time – 14: 00 o`clock.
- Check-out time- 12:00 o`clock (noon).
- In case of arrivals from 06 a.m. to 02:00 p.m. and rooms availability a discount of fifty percent (50%) will be applied to the full room rate.
- Late check-out after 02:00 p.m. until 6:00 p.m. can be provided in case of rooms availability and discount of 50% will be applied to the full room rate.
- Late check-out after 6:00 p.m. can be provided in case of rooms availability and full room rate will be applied.
- All non-guaranteed reservations will be held until 6:00 p.m. of the arrival day. After 6:00 p.m. non-guaranteed reservation will be cancelled by the Hotel without notice.
- All guaranteed room reservations can be cancelled without charge up to 24 hours prior guest arrival.
- Terms, rates and cancellation policy for groups can be discussed individually.
HOTEL PENALTIES:
- Late cancellation
-
No-show
ADDITIONAL CHARGES:
- Accommodation of children from 5 years and up
- Transfer service (airport-hotel-airport):
- 4500 tenge per person one way;
- 5000 tenge/car (up to 2 pax) one way;
- 8000 tenge/car (up to 4 pax) one way;
- 12000 tenge/bus (up to 10 pax) one way.
- 5000 tenge/car (up to 2 pax) one way;
- 8000 tenge/car (up to 4 pax) one way;
- 12000 tenge/bus (up to 10 pax) one way.
PAY METHODS:
- Bank transfer
- Credit cards: American Express, Visa, Master Card, Dinners Club.
-
Cash only in local currency – Kazakh tenge
Other:
- Pets are not allowed.
Smoking:
- Smoking rooms - 1st floor
- Non-smoking rooms - 2nd & 3rd floors
Please take a note that all terms and conditions stated above are changeable at hotel option.