• Check-in time – 14: 00  o`clock.
• Check-out time- 12:00 o`clock (noon).
• In case of arrivals from 06 a.m. to 02:00 p.m. and rooms availability a discount of fifty percent (50%) will be applied to the full room rate.  
• Late check-out after 02:00 p.m. until 6:00 p.m. can be provided in case of rooms availability and discount of 50% will be applied to the full room rate.
• Late check-out after 6:00 p.m. can be provided in case of rooms availability and full room rate will be applied.
• All non-guaranteed reservations will be held until 6:00 p.m. of the arrival day. After 6:00 p.m. non-guaranteed reservation will be cancelled by the Hotel without notice.
• All guaranteed room reservations can be cancelled without charge up to 24 hours prior guest arrival.
• Terms, rates and cancellation policy for groups can be discussed individually.

HOTEL PENALTIES:

• Late cancellation
• No-show
   

ADDITIONAL CHARGES:

• Accommodation of children from 5 years and up
• Transfer service (airport-hotel-airport):

PAY METHODS:

• Bank transfer
• Credit cards: American Express, Visa, Master Card, Dinners Club.
• Cash only in local currency – Kazakh tenge
   

Other:

• Pets are not allowed.

Smoking:

• Smoking rooms - 1st floor
• Non-smoking rooms - 2nd & 3rd floors

Please take a note that all terms and conditions stated above are changeable at hotel option.